Emotional intelligence is one of a team’s key resources. How can it be strengthened in everyday work?
Emotional intelligence is the ability to recognise and manage our own and others’ emotions. In a team it directly shapes trust, communication and the quality of decisions.
Three practical steps
- Pause and name it. A short check-in at the start of a meeting helps the team notice the shared mood.
- A feedback culture. Specific, behaviour-focused feedback lowers tension.
- The leader’s example. When a manager speaks openly about challenges, the team becomes braver too.
Emotions don’t disappear at work — they are either managed, or they manage us.
Practised regularly, these steps become part of the team’s culture.
